Maintenance and Support Options

In order for our partnerships to work, we make it our job to understand your business. Partnering with a POS solutions company is a serious decision. With so many options in the marketplace, you want to choose a partner that will treat you fair and work within the same guiding principles as your company.

Platinum Level Support

"Comprehensive managed support plan"

• Unlimited Extended 24/7 Technical Support
• Proactive Maintenance Services
• Unlimited menu changes
• 15% discounts on hardware
• Daily offsite backups
• Free loaner program

Gold Level Support

"Always on support"

• Unlimited Extended 24/7 Technical Support
• Limited menu changes
• 10% Discount on hardware
• Monthly offsite backups
• Optional loaner program

Silver Level Support

"An affordable solution"

• Unlimited Standard Technical Support (M - F, 9 am - 5 pm)
• Flash drive for backups
• Optional loaner program
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*Pay in full on any support plan and receive a 5% discount.
**Free credit card processing software for any customer processing with Alpha Card Services.
***For Seasonal Merchants add 15% to specific support plan and term with a 5 month minimum charge.